Tata Communications is Hiring B.COM As Lead – Business Support Operations (Billing, Collections & Finance Operations) At New Delhi Full Time

Purpose of the role

Collections – Main activities include:
– Managing & developing collection strategies to ensure collections from delinquent customers. Managing and establishing terms of payment as well contacting people by phone or mail or visit to inform them of an unpaid account.
– Identifying and networking with customers & internal functions, to enhance the productivity.

Roles & Responsibilities

• Maintain 100% collection target of the value projected of the total billing within specified TAT.
• Responsible for pre-bill reconciliation with billing team on Fortnightly/Monthly basis.
• Responsible for keeping track of complete Invoicing & Credit Notes.
• Responsible for billing submission on Weekly / Fortnightly/Monthly basis to the corporate clients.
• Responsible for regular billing / payment reconciliation & payment follow up with the corporate by sharing monthly / quarterly outstanding or Balance Confirmation.
• Responsible to internal waiver posting.
• Responsible for E2E payment posting at our end and TDS certificate collection.

Other Skills

Technical:

• Well versed with MS office and all EXCEL related task.

Functional:

• Risk knowledge of customer ageing.
• Customer face to face meeting experience

Behavioral :

• Assertive with good negotiation skills & Inter personnel skill
• Strong man management and analytical skills
• Cross functional Team work – Collaborative work style.
• Customer Delight

Essential Requirements

Qualification:

• BCOM or Any Graduate, with Telecom billing background.
• Minimum of 2 years of billing & collections experience of which majority should be on core collections.
• Good knowledge of the Billing applications/Payment Accounting
• Should poses good hold on bringing CSAT.
• Good communication skills

Work Experience :

• Minimum 4 years of overall experience
• Experience in telecom Collections domain – minimum 2 years