Finance operations role in Smith & Nephew Global Business Services (GBS) responsible for the delivery of effective and efficient finance transaction processes and controls from a GBS center as described in the S&N Finance Accounts Payable (AP) taxonomy and in line with the Group Finance Manual, Minimum Acceptable Practices (MAPs) and Sarbanes Oxley requirements. Delivers the service to meet SLAs and KPIs and to ensure positive Voice of Customer feedback
In line with established SOP’s and candidate should have good understanding of AP and as per the below:
I. Invoice indexing and entry:
• PO 3-Way, PO 2-Way matching and confirmation
• Non PO Invoices – confirmation and approval
• Upload approved invoice files directly into ERP
• Credit/Debit note processing
Answer AP Help-desk queries received in the Inquiry Mailbox within the TAT of 48 Hours ensuring the resolution in full is provided.
Answer the cases generated in Service Now tool within 48 hours as part of resolver team.
Proactively identifies areas of opportunity to streamline processes and improve customer service.
Responsible to reconcile the vendor statements received from the supplier to provide the updated status on payment.
Responsible for attending the customer queries over inbound calls and perform outbound calls to customers basis the query received.
Perform problem analysis, trending and reporting for the query and inform the respective team lead and Tower Manager before sharing with Customer.
Proven customer service capability to ensure we build good rapport with customers
Provide support to internal team members and to the various end users & procurement managers
Licenses/ Certifications: NA
Experienced (4-5 years) in International BPO/BPM.
Excellent English communications skills written and verbal.
Experience in Accounts Payable / Procure to Pay preferred.
Good MS Office skills
Competences: Good analytical skills and detail oriented, Strong MS Office skills especially in Microsoft Excel, Working knowledge of SAP, etc.
Physical Demands: Flexible to work in Night Shift.
Source – Smith+Nephew Website
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