gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it’s our job to help keep the lights on and the ads fresh.
As a Vendor Operation Lead, you will manage Ads Global Customer Care (GCC)’s support operations in India. You will be responsible for ensuring continued partnership with internal GCC stakeholders, and support the Vendor team in running the Ads support which provides both excellent customer service to our advertisers and flexibility to our Google teams. You will collaborate with cross-functional teams and global stakeholders to shape strategies around Ads operations. In this role, you will be leading programs such as training, onboarding, quality, escalations, and tools.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Source – Google Website
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